COVID-19 – Answers for travelers

To help support travelers, we're collating a list of questions and answers to help you navigate through these times of rapid change. We'll keep updating this page as the situation evolves and as more answers become available.

How can I cancel my rental car?

The easiest way for your "Pay at Pick-Up" reservation is to cancel is onlineOpens in a new window. Also all new rentals with pick up before July 2020 can be cancelled for free. If you had booked a "Pay now" car please contact our customer support.

What about insurance if I cancel my car?

The insurance can be canceled free of charge.

What do car rental companies do to help?

Most of our partners have reviewed and readjusted their car cleaning processes. This could mean changing to approved disinfectant and wiping down high-touch areas within and outside of the car even more often. Knowing customers need transport right now, some of them are also waiving one-way-fees as well as young-driver-fees. The whole industry is working very hard to make very short term rentals as well as long term rentals up to three months available. 

I want to learn more. Where can I find resources online? 

We have put together the most important links for you:

Please stay safe, and we hope to see you soon in one of our cars again.